Thank you for choosing our online office furniture store. We strive to provide you with the best customer experience possible. This policy outlines our guidelines for returns, exchanges, and warranty coverage on components, including wheels, armrests, and mechanisms.
RETURN AND EXCHANGE PERIOD:
We offer a 14-day return or exchange period for eligible products from the date of delivery. To be eligible for a return or exchange, the following conditions must be met:
- The item must be unused, undamaged, and in its original packaging.
- All accessories, manuals, and parts should be included in the return or exchange.
- The customer is responsible for the return shipping costs unless the product is defective or arrives damaged.
REFUND OR EXCHANGE PROCESS:
To initiate a return or exchange, please follow these steps:
- Contact our customer service team within 14 days of receiving the item, providing the order details and reason for return or exchange.
- Our customer service team will guide you through the return process and provide you with a return authorization if applicable.
- Pack the item securely in its original packaging, including all accessories and parts, and affix the return label if provided.
- Ship the item back to our designated return address within 7 days of receiving the return authorization.
REFUND OR EXCHANGE ELIGIBILITY:
- Refunds will be issued once the returned item is received, inspected, and deemed eligible for a refund.
- Exchanges will be processed upon receipt of the returned item and confirmation of the desired replacement.
- If the item is damaged during return shipping due to improper packaging, we may deduct a restocking fee or refuse the refund or exchange.
WARRANTY COVERAGE ON COMPONENTS (WHEELS, ARMRESTS, MECHANISMS:
- We provide a 1-year warranty on components, including wheels, armrests, and mechanisms, from the date of delivery.
- If any of these components prove to be defective or malfunction within the warranty period, we will repair or replace them free of charge.
- The warranty does not cover damage resulting from misuse, abuse, neglect, or normal wear and tear.
- Please contact our customer service team to initiate a warranty claim and provide the necessary details, including the order information and a description of the issue.
The following situations are not covered by our warranty:
- Damage caused by improper assembly, installation, or modification of the product.
- Damage caused by unauthorized repairs or alterations.
- Damage resulting from accidents, misuse, abuse, or neglect.
RESOLUTION OF ISSUES:
We aim to resolve any issues promptly and to your satisfaction. If you encounter any problems with your order, return, exchange, or warranty claim, please contact our customer service team. We will work with you to find a suitable solution.
Please note that this policy is subject to change without prior notice. We recommend reviewing the most recent version of the policy on our website or contacting our customer service team for any updates or clarifications.
Thank you for your understanding and cooperation. We value your business and strive to provide you with the best possible service.